FAQ

Each package includes a full Shopify store setup — from theme design, product pages, and payment gateways, to policy pages and connecting your custom domain.

We make sure everything is ready for a smooth and professional launch.

Timeframes depend on the package you choose:

• Basic Package: 5–7 business days
• Premium Package: 7–14 business days

All projects are managed with clear communication and regular progress updates, so you always know what’s happening.

Yes, absolutely. You can connect your existing domain, or we can help you register and set up a new one during the process.

Definitely. Every project includes complimentary after-sales support to ensure your store runs smoothly:

• Basic Package: 7 days of technical support
• Premium Package: 14 days of technical support

You can also extend your support by joining our Monthly Site Management Plan.

We’ve got you covered. You can subscribe to our Monthly Site Management Plan, which includes product uploads, app maintenance, content updates, and minor design improvements whenever needed.

Every client has unique goals, preferences, and ideas — and that’s exactly how we approach each project.

Because every website is built for a different business, we don’t compare or judge based on other clients’ work.

Instead, we focus on your project, your needs, and delivering results that truly fit you.

Yes. We can help you integrate Afterpay into your Shopify store if your business type is eligible.

This allows your customers to pay in four easy instalments, increasing conversion and convenience.

(Note: Afterpay integration is for your store — Takwin NZ itself does not use Afterpay for its services.)

As each store is custom-built, refunds are not available once design or setup work has begun.

However, we’re committed to your satisfaction and will make reasonable revisions within the agreed project scope.

Once your order is placed, our team will contact you through WhatsApp or email to confirm your preferred communication method.

We’ll then collect essential details about your business — such as your main product photos and basic store information — to ensure we design a site that perfectly matches your goals.

After that, we’ll build your Shopify store from start to finish, including layout, copywriting, buttons, and all page setup.

You only need to provide:

• Your main product photos (high-quality images)
• Basic store information such as your brand name, niche, and contact details

Our team handles everything else — from design, content writing, and layout to technical setup — ensuring a fully ready-to-launch Shopify store.